vintage-inspired classics with a modern edge

Help Center

ordering, shipping, returns & exchanges

ordering and payment




sales tax


general shipping information

domestic shipping

international shipping

returns and exchanges

bitter root's policy on returns and exchanges


privacy policy

what is your privacy policy?

ordering & payment

what methods of payment do you accept?

what if I can't find my gift card

can I cancel my order?

can I modify my order before it ships?

how do I use a discount code or gift card?


how much will it cost to ship my order?

when can I expect my order to ship?

how will I know when my order ships?

I received a shipping confirmation, why doesn't the tracking link have my information?

if items in my order ship separately, will I be charged extra?

who is responsible for customs fees and/or taxes?

returns and exchanges

what is bitter root's return policy?

why would I choose store credit over a refund or exchange?

who pays for return shipping?

once I've mailed my return, when will I be refunded?

if I want an exchange, who pays to ship the exchanged item(s) to me?