vintage-inspired classics with a modern edge

Help Center

ordering, shipping, returns & exchanges

ordering and payment

ordering

payment

cancellations

sales tax

Shipping

general shipping information

domestic shipping

international shipping

returns and exchanges

bitter root's policy on returns and exchanges

FAQs

privacy policy

what is your privacy policy?

ordering & payment

what methods of payment do you accept?

what if I can't find my gift card

can I cancel my order?

can I modify my order before it ships?

how do I use a discount code or gift card?

shipping

how much will it cost to ship my order?

when can I expect my order to ship?

how will I know when my order ships?

if items in my order ship separately, will I be charged extra?

who is responsible for customs fees and/or taxes?

returns and exchanges

what is bitter root's return policy?

why would I choose store credit over a refund or exchange?

who pays for return shipping?

once I've mailed my return, when will I be refunded?

if I want an exchange, who pays to ship the exchanged item(s) to me?

still haven't found what you're looking for?