vintage-inspired classics with a modern edge

Help Center

ordering, shipping, returns & exchanges

ordering and payment

ordering

payment

cancellations

sales tax

Shipping

general shipping information

domestic shipping

international shipping

returns and exchanges

bitter root's policy on returns and exchanges

FAQs

ordering & payment

what methods of payment do you accept?

what if I can't find my gift card

can I cancel my order?

can I modify my order before it ships?

how do I use a discount code or gift card?

shipping

how much will it cost to ship my order?

when can I expect my order to ship?

how will I know when my order ships?

if items in my order ship separately, will I be charged extra?

who is responsible for customs fees and/or taxes?

returns and exchanges

what is bitter root's return policy?

why would I choose store credit over a refund or exchange?

who pays for return shipping?

once I've mailed my return, when will I be refunded?

if I want an exchange, who pays to ship the exchanged item(s) to me?

still haven't found what you're looking for?