vintage-inspired classics with a modern edge

FAQs

PAYMENT

We accept PayPal & all major credit cards.

SHIPPING

Items are carefully hand-packaged and shipped within two to four business days of cleared payment and take approximately 2 to 4 business days to arrive after shipping. We use USPS First Class, Priority, and First Class International Mail, and do our best to keep shipping prices at a minimum. A shipping notification email, including a tracking number, is sent when your order ships.

Please note that delivery times may take slightly longer during sales or peak holidays.

We do not ship parcels on weekends or US holidays.

 

International Shipping

Bitter root happily ships worldwide! We use USPS First Class International Mail, as it is one of the most efficient and affordable options. If you are an international client, simply choose "USPS International Standard" as your shipping option at checkout; Canadian clients should choose "USPS Standard CA." 

International orders are packaged and shipped out within two to four business days of cleared payment and take approximately 8 to 14 business days to arrive after shipping. Please note that customs fees may be assessed and will vary by location and price. Clients are responsible for customs fees, and we are unable to accept returns for items returned when customs fees are not paid or on unclaimed parcels. 

RETURN POLICY

We understand that shopping online can be a bit daunting; thus, we strive for accuracy in measurements, descriptions, and photographs. Please read the listings very carefully, refer to our size guide, and ask questions! 

*Please visit our Returns page for a full description of our policies, return instructions and a shipping label.

CANCELLATIONS

Clients may request a cancelation within 24 hours of purchase by contacting us here. Please note: a $15 fee is assessed for cancellations to cover administrative, PayPal and/or credit card fees.