If you are not satisfied with your purchase, feel free to make a return. We offer exchanges, refunds, and store credit PLUS an additional $10. Clients are responsible for original and return shipping fees as well as any applicable taxes. We are not responsible for lost or stolen packages; we recommend keeping a tracking number for your records.
Usually, returns take 3-5 weeks to process. Additional delays may occur. A credit is returned back to your original method of payment. Once your return is processed, you will receive an email notification. Depending on method of payment and credit card used, such credits usually post to statements within two billing cycles.
If you choose store credit, you will receive an email with a gift card in the amount of your order + $10.
In the case of exchanges, bitter root pays to ship exchanged item(s) to clients.
To facilitate your return, please adhere to the following details:
- All domestic returns must be received within 21 days of the date of receipt and 28 days for international returns.
- Item(s) must be returned in their original, unworn condition with tags intact, if applicable. We cannot accept returns that have been obviously worn, damaged, or stained—underarm staining is included.
We will not accept returns on final sale items, lingerie, bathing suits, pierced earrings or true vintage items.
To make a return or exchange, please fill out the form below. Carefully pack up your item(s) with this form and affix the shipping address at the bottom of this form.
Please check off your preference:
________ I would like store credit + $10
________ I would like a refund
________ I would like to exchange for the item(s) below. If the item(s) is not available, a store credit will be sent to you.
ship to: Bitter Root Vintage
761 Columbia Rd.
Berkley, MI 48072
To visit our help center, please click the link below:
Do you have a questions? Please follow the link below:
Many of your questions, including inquiries about shipping & returns, can be found in our help center, so be sure to take a look there, too!
FABRIC & DIMENSIONS
- 50% polyester, 40% acrylic, 10% wool
- brim: 23" (58 cm)